ADEBAJO TOMISIN MICHEAL

Versatile Operations & Customer Experience Professional with Digital Acumen

Igando, NG.

About

Highly motivated and adaptable professional with comprehensive experience in operations management, customer service, and digital skills training, complemented by a background in education. Proven ability to streamline workflows, enhance client satisfaction, and drive efficient daily operations in dynamic environments. Eager to leverage strong organizational, communication, and emerging cybersecurity skills to contribute to impactful roles in operations, customer experience, or entry-level technology.

Work

Seyi Luxe Interior (SLI)

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NYSC Corps Member, Operations

Lagos, Lagos, Nigeria

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Summary

Provided critical operational support as an NYSC Corps Member, ensuring the smooth execution of daily tasks and maintaining accurate records for efficient team collaboration.

Highlights

Supported and coordinated day-to-day operational activities, contributing to the timely completion of tasks and adherence to project schedules.

Maintained accurate operational records and facilitated clear communication of updates among team members and clients, improving information flow.

Assisted with workflow organization and follow-up, ensuring timely completion of assigned responsibilities and contributing to overall team productivity.

Seyi Luxe Interior (SLI)

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Operations Manager

Lagos, Lagos, Nigeria

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Summary

Directed daily operational activities and coordinated tasks to ensure seamless business workflow and efficient project execution within an interior design firm.

Highlights

Streamlined daily operational activities, enhancing workflow efficiency and contributing to the timely execution of client projects.

Managed and optimized staff workflows, monitoring assigned duties and ensuring adherence to deadlines and client requirements.

Maintained comprehensive operational records, facilitating clear communication of updates to stakeholders and supporting effective project management.

Collaborated cross-functionally to provide exceptional customer service and ensure project execution aligned with client expectations.

St. Peter's Anglican Primary School

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Teaching Practice Assistant

Ijebu Ode, Ogun State, Nigeria

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Summary

Supported classroom instruction and pupil development, contributing to a positive learning environment and academic progress during practical training.

Highlights

Assisted lead teachers with classroom instruction and lesson delivery, enhancing learning for groups of 20+ pupils.

Supported pupils' learning, encouraged classroom participation, and facilitated basic academic development across various subjects.

Helped maintain classroom discipline and order, fostering a conducive and respectful learning environment.

Provided essential support in marking assignments, organizing class activities, and offering targeted learning assistance to pupils.

Hess Tee Pharmacy

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Sales Representative / Cashier

Lagos, Lagos, Nigeria

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Summary

Managed customer interactions and financial transactions, ensuring accurate sales processing and maintaining organized inventory in a retail pharmacy setting.

Highlights

Provided attentive customer service, addressing product inquiries and guiding an average of 50+ customers daily to appropriate solutions.

Processed customer payments and accurately managed cash transactions, maintaining a 100% accuracy rate in daily cash reconciliation.

Recorded daily sales data and supported basic cash handling procedures, contributing to transparent financial tracking.

Organized product displays and maintained a clean sales environment, enhancing customer experience and product visibility.

Assisted with stock checking and reported low-stock items, ensuring product availability and contributing to efficient inventory management.

Education

Tai Solarin University of Education

Ijebu Ode, Ogun State, Nigeria
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Bachelor of Science (Education) Social Studies

De Gloryland College

Lagos, Lagos, Nigeria
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Senior Secondary Certificate Examination (SSCE) General Studies

Gloryland Nursery & Primary School

Lagos, Lagos, Nigeria
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First School Leaving Certificate (FSLC) Primary Education

Languages

English Language

Yoruba Language

Certificates

Cybersecurity Bootcamp Scholarship Programme (Beginners)

TechCrush

Skills

Customer Service

Client Relations, Customer Inquiry Handling, Customer Support, Problem Resolution.

Operations Management

Workflow Optimization, Task Coordination, Record Keeping, Process Improvement, Project Support.

Sales & Cash Handling

Sales Support, Product Information, Cash Management, Daily Sales Records, Inventory Support.

Digital Proficiency

Digital Literacy, Computer Skills, Digital Tools, Data Entry.

Cybersecurity Awareness

Basic Cybersecurity, Threat Identification, Data Protection Principles.

Team Collaboration

Teamwork, Cross-functional Collaboration, Interpersonal Skills.

Communication

Verbal Communication, Written Communication, Stakeholder Updates, Client Communication.

Organizational Skills

Attention to Detail, Time Management, Record Keeping, Workflow Organization, Task Prioritization.

Education Support

Classroom Assistance, Lesson Delivery, Pupil Development, Academic Support, Classroom Management.

Problem Solving

Issue Resolution, Critical Thinking, Adaptability.

Interests

Personal Development

Continuous Learning, Skill Acquisition.

Technology

Digital Trends, Tech Innovation.

Reading

Literature, Non-fiction.

Networking

Meeting New People, Professional Connections.

References

References

Available upon request